Our Support Programme
Offering flexible and responsive support services, aiming to promote independence while treating service users as unique individuals.
We are dedicated to equality of opportunity and believe that everyone has the right to good quality housing and support to become independent. We strive to achieve this ideal in our daily operations.
Your Tenancy
At the beginning of your support plan, we will find you a clean, warm, secure and peaceful place to live.
We normally provide a shared house where you will have a room for yourself and shared communal facilities. You will also be given a 12-month Excluded License Agreement which will outline both your and our responsibilities. Your new home will also be governed by local HMO Regulations covering health and safety policies.
A notice board will always be on-site to provide you with information on what to do and who to contact in case of any emergencies.
Please be aware that you can only reside in supported accommodation if you have a support plan in place and with the assistance of your Support Worker, actively adhere to its requirements. Failure to follow requirements could possibly result in the termination of your tenancy.
Employment Support
Realise your Potential is a free service which helps people get into employment. Our service might benefit you if you are now on Universal Credit and need help to look for work. We provide support to all Cadwyn tenants and people in the local community.
- Confidence building
- CV writing / job applications
- Accessing courses, training or education
- Interview preparation support
- UC Management
- Digital Support
- Work placement / apprenticeships
- Volunteering opportunities
- In-work Support
- Help to seek funding while in work
- Referring to specialised support
- Theory and provisional licence (Support/funding)
Our Commitment to You
We are committed to ensuring that you receive the necessary support to empower you towards independent living. We understand the difficulty that comes with navigating certain aspects that come with independent living such as applying for Universal Credit online, opening your own bank account, budgeting, visiting the Jobcentre, searching for work, or even registering with a local General Practitioner.
When you join us, your journey will begin with us as we team you with one of our qualified support workers. With their qualified experience and guidance, they will help you to overcome your anxieties or any breakdown In language barriers that you may have while helping you to build your self-confidence to enable you to one day become confident in managing your own living matters.
Once you are assigned a Support Worker, you will then be required to meet with them on a weekly basis. The key objectives of these sessions will be to:
- Identify your support needs.
- Discuss any current issues you may be experiencing.
- Come up with a support plan framework.
- Guide you to achieve the goals you agree to.
- Ensure that you are on track with achieving your goals toward independent living.
If at any point you do feel that you require additional support, this can be discussed and considered in these sessions to aid your personal development.
Our commitment is to ensure that you become more confident and able to build your life-skills to eventually integrate into society as an independent person who one day, can also contribute to the wider community around them.
Valuing Your Thoughts
Throughout the Support Plan, our primary goal is to work with our service users to develop what we call a Service User Involvement Strategy which reflects our Best Value Principles. This means that our staff are trained to a high standard with the sole purpose of offering you excellent service. We are committed to continuously challenging and reviewing our services to ensure that they are truly responsive to our service users’ needs. We see it as our duty to assist and educate our service users to develop opportunities for them in a manner that is respectful and confidential while making it an enjoyable process.
Our Support Programme is designed to offer the maximum benefit to you so if at any time you feel we have failed in our obligation to you, whether it be in an area of support provision or home maintenance, then please contact us immediately as we will do our best to put right any wrongs.
Moving On
After working closely with your support worker, you will one day leave our Support Programme and grow in confidence as an independent person. Our dedicated staff will still be on hand to assist you in registering with letting/renting agencies or applying for housing with housing associations and councils.
We have every confidence in you to continue building on your life-changing skills and prosper!
